Indonesian Vice President Calls for Support of Public Services to Attract Investors

By Fatima Badawi
Indonesian Vice President Ma’ruf Amin urged for the improvement of public services and exceptional efforts to attract investment and create a favorable business environment in Indonesia.
During the launch of the Indonesian Ombudsman’s 2023 annual report in Jakarta, Amin stated, “Enhancing the quality of public services is a fundamental factor in attracting investment and fostering a conducive business climate.”
He commended the Indonesian Ombudsman Office, an independent governmental institution, for its strategic role in ensuring clean governance and delivering fair services.
The Ombudsman also formulates public policies based on people’s complaints in the form of corrective measures, improvement suggestions, and recommendations to encourage enhancements in public services.
Amin pointed out that based on the received report, the quality of public services and bureaucratic reform improved significantly over the past two years.
This improvement was reflected in two indices. Firstly, the compliance assessment of ministries, agencies, and regional governments with public service standards showed a substantial increase in the number of agencies located in the green zone or committed to the standards.
Up to 70% of the total 586 agencies were considered compliant. Secondly, the global assessment results of public service quality, measured through the Government Effectiveness Index, rose from 64.76 in 2022 to 66.04 in 2023, with Indonesia ranking 73 out of 214 countries.
Amin urged to utilize this achievement as an incentive to continue improvement efforts, especially in addressing public complaints related to services in regions. He highlighted that complaints received by regional representation offices of the Indonesian Ombudsman are ten times higher compared to the central office.
Public complaints serve as a fundamental criterion for the successful implementation of public service. Amin called for collaboration with stakeholders to expand the scope of access to public service complaints.
He expressed hope that through intensified dissemination of information about the functions and roles of the Indonesian Ombudsman, the community will utilize this institution to submit complaints effectively.