Qantas criticized the decision to drop 60 bags from a flight

A Qantas customer has slammed the airline for leaving more than 60 bags from a flight from Sydney to New Zealand.

The passenger on board the flight from Sydney to Wellington in New Zealand said the airline did not tell them the bags had been left and they only realized they were missing as they stood around an empty baggage carousel.

A post on social media read: “QF163 from Sydney to Wellington on Tuesday evening.

“Qantas managed to get us to Wellington 1.5 hours late… and left over 60 bags in Sydney for ‘weight reasons’.

“It was a full flight…absolutely full…and they didn’t tell us they missed half the bags until we were all waiting at the now-empty carousel at 2am.”

The passenger said he was traveling with a 13-month-old baby.

The post continued, “Put us in line with a grumpy 13-month-old… I asked (Qantas staffer), ‘How am I supposed to organize a travel cot at 2am? Where can I get clean clothes from? Formula?’ No replies and not even an apology.”

The customer said he spent 30 minutes on the phone after trying to track down his bag.

A Qantas spokesman told NCA NewsWire: “Due to poor weather conditions in New Zealand we had to reduce weight on our flight from Sydney to Wellington last night.

“Due to the bad weather, we had to unload some bags that will be delivered to the passengers (on Wednesday).

“While we know it’s frustrating for customers to go a day without their luggage, this was a better outcome than abandoning passengers to reduce the weight of the aircraft.”